Summary
THERE are few principles more important than giving and accepting apologies. We tell children to admit mistakes and forgive those who atone. These precepts are taught in the Bible, as well as the classroom, and at the dinner table. But in the grown-up world lawsuits make it hard to say I'm sorry.
Admissions of contrition are not only out of fashion - in a deny- deny-deny culture, they're risky. For those who think sorry is the hardest word, try "lawsuit" or "damages." Scratched bumpers, slip- and-fall accidents, employment disputes, bad advice and other conflicts can lead to lawsuits when a red-faced apology would do instead.See the full content of this document
Extract
Fear a Lawsuit? Just Apologize
So who could blame Canada for a proposal that would allow people and organizations to apologize without t...
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